Client: SearsStyle and Sears/Kmart Soft-Lines BU
Program: "myStyleguide" Apparel shopping experience vision and experience feature roadmap discovery.
Overview: Journey mapping and Experience vision to give customers a unique, uncomplicated, flexible, personalized, and sticky fashion shopping experience that keeps people coming back and referring their friends.
Role: Creative Director
Team: Cross-functional team of Design, UX, Product, Development and BU client partners.
Goals:
- Build a future vision for softlines blending content and commerce
- Integrated cross-channel approach to understand how we can merge SearsStyle and sears.com. Target full softlines BU/OBU touchpoints kmart.com, kmartfashion
- Product detail page upgrade
Focus:
- Visual story
- Suggestive Selling / Peer Reviews
- Shop by size (size,shape,color,fabric, etc)
- Product "Finders" - Surface tools
- Cross-Sell / Shop by outfit
- Pro-active brand awareness (blog, social channels, communities, and events)
- New taxonomy structure
Approach:
- Primary research
- Secondary research
- Experience hypothesis
- Experience definition
- Sketches
- User flow definition
- Vision statement development
- Visual style and grid definition
- Visual design
- Experience architecture development
- Wireframe
- Interaction modeling & design
- Prototype development
Research
Ethnography & Personas: Soft-line Shoppers
Experience Strategy
Experience/Product Vision 2012 - Apparel. Sears & Kmart Soft-lines BU's, client
Features:
Sales & Events Calendar
The Look of the day "Editorial selling & Shop by outfit"
My Closet "Clothes Inventory"
My Style "Product Recommendation"
Create a look "Outfit builder"
Personalize
Sales & Events calendar
The look of the day "editorial selling & shop by outfit"
My closet "clothes inventory"
Create a look "outfit builder"
My style "event & product recommendation"
Sketches
Interaction & User experience flow sketches and Scenarios - Concept sketches for in environment experiences - Instore, outdoor, popups
Visual Design
Design exploration. Sears, client
Design exploration. Kmart, client
Sears Fashion - Design Systems, Outfit builder, Shop by outfit.
Kmart Fashion - Design Systems Category, SubCategory, and Product
Experience Design
Wires - Shop by size & Shop by outfit
Wires - Fashion Shopping Calendar
Wires - Suggestive selling & Collections
Research - Landscape analysis "Apparel Social Shopping"